Najczęstsze pytania
Brak odpowiedzi? Napisz na hello@archi.sulerr.com.
O usłudze
What does archi.sulerr.com actually deliver?
A working concept and (optionally) full project documentation, generated by AI and reviewed/signed by a registered local architect.
Who signs the project?
A registered architect from the jurisdiction you selected — SBA (NL), НААУ (UA), IARP (PL) or Architektenkammer (DE). Their registration number is on the deliverable.
How much is AI, how much is human?
AI drafts the document; engineer reviews; architect verifies plot-specific feasibility and signs. The AI cannot sign anything; only the architect can.
What's the difference between Tier 0/1/2/3?
Tier 0 is a free informational concept. Tier 1 adds an architect's sketch sign-off. Tier 2 is permit-ready signed project documentation. Tier 3 is a subscription for ongoing construction support.
In which languages do you work?
Dutch, Ukrainian, Polish, German and English. Final deliverable language matches the jurisdiction.
Ceny i pakiety
Is Tier 0 really free?
Yes. You get one free CP per email per quarter; no payment details required.
What's included in Tier 1?
Tier 0 deliverables plus floor sketches at 1:100, facades scheme, areas and volume report, and a signed sketch PDF.
What's included in Tier 2?
Permit-package drawings (AR, CD, MEP outline), energy-performance compliance file, and the architect's signed cover sheet with their insurance reference.
How does the Tier 3 subscription work?
Monthly billing; up to 4 revisions/month; pause or cancel any time; pro-rata refund on cancellation.
Refund policy?
EU consumers have a 14-day right of withdrawal unless performance has begun with explicit consent. UA consumers' rights apply per ЗУ 'Про захист прав споживачів'.
Proces i czas
How long does it take?
Tier 0: ≤24 hours. Tier 1: 3–5 business days. Tier 2: 10–15 business days, depending on jurisdiction queue.
Can I request changes?
Yes. Each tier includes a number of free revisions; further revisions are charged per the rate published on /pricing.
What inputs do you need from me?
Plot address or parameters, building intent (new build / renovation / extension), preferences and photos. The brief form guides you through it.
In what format do I receive the deliverable?
Signed PDF for the official deliverable; DWG/IFC for source files in Tier 2.
Do you handle the permit submission?
Tier 2 includes a permit-ready package; the actual submission is done by the partner-architect or by you with their assistance.
Prawne i odpowiedzialność
Who is liable if something goes wrong?
The signing architect is professionally liable under their registration and insurance. archi.sulerr.com is the platform provider; liability is bounded as published in /legal/offer.
Is the architect insured?
Yes. Each partner-architect is required to carry professional indemnity insurance; the cover amount is shown on /architects.
Can I cancel after submitting a brief?
Yes. EU 14-day right of withdrawal; UA 'Захист прав споживачів' rules. See /legal/offer for details.
Who is the data controller?
The operating entity for your jurisdiction (see /legal/offer). DPO contact: privacy@archi.sulerr.com.
Normy lokalne (NL/UA/PL/DE)
Which Dutch code do you apply?
Besluit bouwwerken leefomgeving (Bbl), current edition; energy compliance via BENG; municipal Omgevingsplan rules where applicable.
Які ДБН ви застосовуєте?
ДБН В.2.2-15:2019 (житлові будинки), ДБН В.1.1-7:2016 (пожежна безпека) та інші релевантні чинні редакції.
Jakie WT stosujecie?
Aktualne Warunki Techniczne (WT 2021) oraz Prawo budowlane; energochłonność według WT i ustawy o efektywności energetycznej.
Welche Normen gelten?
Gebäudeenergiegesetz (GEG), Landesbauordnung des betroffenen Bundeslandes, DIN 4108-Reihe.
Państwa dane
How do I export my data?
Sign in to /lk → Data → Export. You'll receive a JSON download with all data we hold about you.
How do I delete my data?
Sign in to /lk → Data → Delete. The DPO confirms within 30 days; statutory retention may apply for completed projects.
Where is my data stored?
EU servers (NL/DE) for EU clients; UA servers for UA clients. AI processing occurs in the Anthropic EU region under a DPA with zero-data-retention.